Compare · Zenoo vs Onfido
Keep Onfido. Add the case.
Onfido, now known as Entrust, verifies identities. Its own documentation recommends a case management system for managing what happens to an applicant next. That is what Zenoo is: one case per customer, with every check on it and a person deciding.
The short answer
Which one fits your team?
Choose Onfido if
- Verifying documents and faces is most of the job
- You want a no-code workflow for Entrust's identity checks only
- You need certified checks for UK right to work, right to rent or DBS
Choose Zenoo if
- You need somewhere to manage each applicant after the check
- You run screening, company and source of wealth checks too
- You onboard companies as well as people
- You want a person's decision, and the reason, on every case
Side by side
Zenoo and Onfido, row by row.
| Onfido | Zenoo | |
|---|---|---|
| What it is | Orchestration in Studio across every provider you use, and one case per customer in Compliance Hub | |
| Identity checks | Document checks, four kinds of face match, NFC and known faces[2] | Runs the identity provider you choose, Onfido included |
| Workflow | Studio builds workflows across every provider you use, under your own credentials, not one vendor's checks | |
| Other providers | Through your own integration, using send and receive data tasks[3] | Keep the providers you have under your own contracts, and add others from the Marketplace |
| Screening | Watchlist reports for sanctions, PEPs and adverse media, with ongoing monitoring[4] | Runs your screening provider. Hits land in the Inbox with Zenoo's research |
| Companies | No business verification product in its documentation[1] | Reads the company and its owners from Companies House, maps the structure and screens every party |
| After the check | Its documentation recommends a separate case management system for managing applicant status[3] | That is Zenoo: one case per customer, the Inbox, tasks, and approval locked until the file is complete |
| UK certification | Certified against the UK digital verification services trust framework, DVSTF v0.4[5] | Runs certified identity providers. Zenoo is not itself an identity service provider |
| Where data lives | EU, US or Canada regions. EU data is stored in Ireland, with backups in Germany[6] | EU or US region, or a dedicated UK tenant, agreed with you before go-live |
What Onfido says about itself comes from its own public pages, numbered in the sources below. Checked 21 October 2026.
Where Onfido fits
Onfido checks the identity. Zenoo holds the case.
Document and face match results arrive in Zenoo beside the screening, company and address checks for the same customer. What needs a person goes to the Inbox, with Zenoo's suggestion and its sources.
Your checksFrom the Marketplace
My inbox0 done
- Screening hitViktor LindqvistDue 11:00
- Identity card is wrongSergei ValtrovToday
Zenoo suggests. You decide.
Getting started
Keep your account. Connect it to Zenoo.
Bring your Onfido account
Checks keep running under your own contract with Entrust. Nothing changes between you and them.
Add the rest of your checks
Screening, company data and proof of address, from the providers you already use or new ones from the Marketplace.
Work every result on one case
What needs a person goes to the Inbox with Zenoo's suggestion. Your team decides, and the reason goes on the record.
Go live
Four to six weeks to production is typical, depending on your providers and systems.
Zenoo AI
Zenoo suggests. You decide.
On every case, Zenoo reads what your providers sent back and suggests the next step, with its sources. Nothing is cleared or approved until a person does it, and both are on the record.
To be fair
When Onfido alone is enough.
Questions
Zenoo vs Onfido, asked and answered.
Is Zenoo an Onfido alternative?
For identity verification, no. Zenoo runs the identity provider you choose, Onfido included, and puts the result on one case with every other check for that customer. Your team then decides on the case, and the reason is kept on the record.
Is Onfido now Entrust?
Yes. Entrust's own documentation says that following the acquisition, Onfido is now known as Entrust. The identity products are now called Entrust Identity Verification and Workflow Studio.
Can we keep our Onfido contract?
Yes. Checks run under your own contract, and Zenoo receives the results onto the case.
Why add a case management system to Onfido?
Entrust's documentation says its manual decision step should not be used to manage applicant status, and recommends a case management system for that. Zenoo gives each applicant one case, with every check on it, an Inbox of what needs a person, and approval locked until the file is complete.
Does Zenoo verify identity documents itself?
No. Identity providers such as Onfido do the verification. Zenoo puts their results on the case, with the screening and company checks, for your team to decide.
Sources
Where the facts come from.
- Entrust Identity Verification documentation, home
- Entrust Identity Verification documentation, general introduction
- Entrust Identity Verification documentation, Workflow Studio
- Entrust Identity Verification documentation, watchlist reports
- Entrust Identity Verification documentation, UK DVSTF
- Entrust Identity Verification API reference, regions
Checked 21 October 2026. Products change: if something here is out of date, tell us at get@zenoo.com and we will correct it. Zenoo product screens on this page show fictional data.
Tomorrow, your case
Bring us a case that went wrong.
We will run it through Zenoo while you watch: the evidence, the decision, and the record your MLRO would want to defend.
30 minutes. Your data. No slides.