Identity in one portal, screening in another, documents in someone's inbox.
With ZenooIdentity, screening and documents from the vendors you choose all land on one case, in one standard format, whichever provider ran them.
KYC software · Individuals
Know your customer. Keep the proof on one case.
Identity, documents and screening for every individual customer, from the data vendors you choose, gathered on one case. Zenoo suggests the next step with its sources. Your team makes every call.
30 minutes. Your data. No slides.
Works withCompanies HouseLSEGGBGLexisNexis
Sound familiar?
What we hear from teams onboarding people.
Customers drop out while we chase them for one more document.
With ZenooEach person gets one verification link for everything you need. What they upload is filed on their case, and quiet customers are reminded.
Switching identity vendor means rebuilding the whole flow.
With ZenooKeep the vendors you trust and add or swap others from the Marketplace. Your team keeps working the same case.
Nobody can say later why a hit was cleared.
With ZenooEvery hit is cleared by a person with a reason, beside the evidence they saw, and both stay in the case history.
One case, start to finish
From sign-up to approved.
Follow one customer through Zenoo, from the moment she signs up to the moment your analyst approves her.
AH
Amelia HartNew application · Individual
Step 1 of 4ApplicationName, date of birth, addressReceived
Identity documentUK passport uploadedReceived
SelfieTaken in the journeyReceived
AH
ChecksAmelia Hart · 3 checks
Step 2 of 4GBGIdentity document, read and in dateVerified
LivenessSelfie matches the passportVerified
LSEGSanctions and PEP screening1 hit
AI
Zenoo suggestionsAmelia Hart
Step 3 of 4Name agrees, date of birth differs. Suggest you clear as a false positive.PEP list, passport
Nothing is cleared or added on its own.
AH
ApprovalAmelia Hart
Step 4 of 4PEP hitCleared as a false positive, reason keptCleared
Proof of addressReceived and filedVerified
Approve the customerNothing outstandingApproved
Product screens show fictional data.
Watch it work · 0:50
A screening hit, cleared in under a minute, with a reason anyone can follow later.
Clear a PEP hit. Product screens show fictional data.
Where this fits
Every check you run, into one inbox.
Your providers send their results in. Zenoo organises them and puts what needs you in the Inbox. You deal with it, tick it off, and the next one comes in. Pick providers from the Marketplace, or bring your own.
Your checksFrom the Marketplace
My inbox0 done
- Screening hitViktor LindqvistDue 11:00
- Identity card is wrongSergei ValtrovToday
Zenoo suggests. You decide.
What the rules ask
What KYC rules ask, and where it lives in Zenoo.
| What the rules ask | Where it lives in Zenoo |
|---|---|
| UK MLR 2017, regulation 28Identify the customer and verify their identity from a reliable, independent source. | Identity and document checks run with the providers you choose, and the result and its source are kept on the case. |
| UK MLR 2017, regulation 35, and UK sanctionsScreen for sanctions and politically exposed persons, and apply extra checks to PEPs. | Every hit arrives with what was compared, a person clears it with a reason, and a PEP can be escalated to the MLRO. |
| UK MLR 2017, regulation 33Apply enhanced due diligence where the risk is higher. | Extra checks, such as source of funds, are added to a higher-risk case and requested through the same verification link. |
| UK MLR 2017, regulation 28(11)Keep due diligence up to date for as long as the relationship lasts. | People are re-screened as lists change, and a new hit lands in your inbox. |
| UK MLR 2017, regulation 40Keep records of the checks and the reasons for each decision. | Every decision, reason and change is kept in the case history with who made it and when, and nothing can be edited or removed. |
Last reviewed 21 October 2026. Each source links to the official text. A summary to help you compare, not legal advice. Your MLRO sets the policy. Zenoo runs it and keeps the record.
Zenoo AI
Zenoo suggests. You decide.
On a customer's case, Zenoo reads the identity, screening and document results, and suggests the next step with its sources. A person makes every call.
Name agrees, date of birth differs. Suggest you clear as a false positive.PEP list, passport
The proof of address names a different person. Suggest you ask for another document.uploaded document
Never clears a hitNever approves a caseNever passes a checkNo confidence scores
How Zenoo AI worksAll the things
Plus, the rest of a KYC file.
Your providersKeep the identity and screening providers you trust.
Re-screeningPeople are re-screened as lists change.
WatchlistsKeep a concern in view, or stop an approval.
Approval lockNothing is approved while a check is open.
HistoryWho decided, when, and why.
Companies tooThe same case works for KYB.
Getting live
What it takes from your team.
Your systems
How does it connect to what we have?
Send applications in through the API, or onboard clients through Zenoo's own journeys. Keep the data vendors you have, under your contracts, and add others from the Marketplace.
Browse the MarketplaceTime to live
How long until we are live?
Four to six weeks to production is typical, depending on your providers and systems. It starts with a demo on a case you bring, then a pilot on real cases.
How buying worksYour data
Where does our data live?
In the EU or US region, or on a dedicated UK tenant. Encrypted with AES-256 at rest and TLS 1.3 in transit. ISO 27001 certification in progress.
Trust and securityQuestions
KYC questions.
What is KYC?
Know your customer. It means confirming who a customer is, checking them against sanctions and PEP lists, and understanding the risk they carry, before you take them on and while they stay a customer. Read the guide to KYC verification.
Which identity and screening providers can we use?
The ones you already use, and others from the Marketplace. Results come back in one standard format whichever provider ran the check.
Does Zenoo clear screening hits on its own?
No. Zenoo suggests a disposition with its sources. An analyst clears the hit and records the reason.
How do customers send us documents?
Through one verification link per person. What they upload is filed on their case, and quiet customers are reminded.
Can the same team handle business customers?
Yes. KYB cases sit in the same inbox, and every person behind a company is checked like an individual customer. See KYB software.
Can we keep our own sign-up flow?
Yes. Send applications in through the API from your own flow, or use Zenoo's journeys. Either way each customer becomes a case with the same checks.
You
Tomorrow, your case
Bring us a case that went wrong.
We will run it through Zenoo while you watch: the evidence, the decision, and the record your MLRO would want to defend.
30 minutes. Your data. No slides.