Client Onboarding
67% of institutions have lost clients to slow onboarding. Your verification flow should not be the reason. Zenoo's Seamless UX delivers white-label, mobile-first verification with 85% mobile completion and 72-hour session persistence.
30 minutes. Your data. No slides.
Onboarding time
Down from 34 days average
Mobile completion rate
Industry average is far lower
Session persistence
Pick up where you left off
Vendors orchestrated
One integration to all
Trusted by teams fighting financial crime worldwide.
Slow, clunky verification flows lose clients before they even start. Every extra step, every page reload, every re-upload is another chance to lose them.
Most verification flows were designed for desktop. On mobile, completion rates are 3x worse. Your clients are on their phones. Your onboarding is not.
A client starts verification, gets interrupted, comes back, and has to start over. That is a dropout you could have prevented with session persistence.
Five steps. One experience. From first tap to verified client.
Native camera integration (no file pickers), real-time document quality checks before upload, framing guides, and blur and glare detection. First-attempt quality validation means no re-uploads. Progressive loading: 3 seconds on 3G, under 1 second on LTE.
Biometric liveness detection (look left, look right, blink) with face match against the captured document. 14+ IDV vendors connected through one integration. Per-market routing sends each check to the provider with the best coverage for that jurisdiction.
Automatic fallbacks and circuit breakers switch to the next option. Alternative flows handle edge cases: Cyrillic passports, expired documents, addresses that do not match standard formats. The client never has to restart. 72-hour session persistence means they pick up exactly where they left off.
Four-dimension FATF risk model: Customer, Country, Product, and Channel. 209 countries with 16 risk indicators each. Risk-tiered workflows assign SDD, CDD, or EDD automatically. Low-risk cases pass straight through.
Auto-decisioning for low-risk cases. Medium and high risk get the depth they require without slowing down the rest. White-label branding: your logo, your colours, your domain. Jurisdiction-specific localisation for date formats, address layouts, and regulatory disclaimers.
Each product works alone. Together, they turn your onboarding from a bottleneck into a competitive advantage.
Where your clients interact. White-label, mobile-first onboarding that captures documents, verifies identity, and collects data. 85% mobile completion. WCAG 2.1 AA accessible.
Where your analysts review cases that need attention. Auto-decisioning handles the low-risk volume. Your team focuses on the cases that matter.
Where your compliance team configures onboarding flows, fallback rules, and risk thresholds. No engineering tickets. Changes go live in minutes.
The answers to the questions we hear most in demos and evaluations.
View all FAQsGet up and running in days, not months – without complex integrations or heavy IT lifts.
209 countries, one platform. Adapt to local regulations without rebuilding your stack.
37 releases, zero downtime. Regulations change. Your platform keeps pace.
