Every vendor has its own portal, so the team works in six tabs.
With ZenooResults from every provider land on one case in one standard format, and what needs a person comes to one inbox.
For compliance operations · Onboarding and KYC teams
One inbox for the whole team.
Every check from every vendor lands in one inbox, routed to the right queue with an owner and a due time, most urgent first. Zenoo suggests the next step on each item. Your team makes every call, and you can see where the work is.
30 minutes. Your data. No slides.
Works withCompanies HouseLSEGGBGLexisNexis
What you answer for
Four questions you will be asked.
What is about to miss its deadline?
Every queue has its SLA, and work at risk of missing it is flagged.
Who is working on what?
Routing rules assign each new item to a queue and an owner.
Where is the context?
The evidence, documents and discussion sit on the item, not in six tabs.
Why are we still chasing?
Customers get one verification link, and quiet ones are reminded for you.
Sound familiar?
What we hear from compliance operations.
We find out we breached an SLA when the customer complains.
With ZenooEvery queue has its SLA, the inbox puts the most urgent first, and work at risk of missing its deadline is flagged.
Escalations disappear between shifts and between teams.
With ZenooEscalate to a reviewer, another team or the MLRO from the case. The discussion and tasks stay on the item.
Half the day goes on chasing customers for documents.
With ZenooMissing documents are requested through one verification link, quiet customers are reminded, and what arrives is filed on the case.
One case, start to finish
From arrival to done.
Follow one morning's work through Zenoo, from the items that arrived overnight to the queue at the end of the day.
Q
QueuesThis morning
Step 1 of 4Onboarding4 items, 1 at riskToday
Screening3 itemsToday
Investigations1 itemThis week
VL
Viktor LindqvistScreening hit · Evidence
Step 2 of 4NameAgrees with the list entryAgrees
Date of birthDiffers by eleven yearsDiffers
Photo and passportVerified by your identity vendorVerified
AI
Zenoo suggestionsQueues
Step 3 of 4Likely a namesake: the date of birth differs by eleven years. Suggest you clear as a false positive.LSEG, passport
Three items in Onboarding are close to their deadline. Suggest you reassign one to Priya Halloway.queue load
Nothing is cleared or added on its own.
IN
TodayOnboarding queue
Step 4 of 4Screening hitCleared by Priya, reason keptDone
Identity cardNew document requestedWaiting
Attempted AI fraudEscalated to InvestigationsMoved
Product screens show fictional data.
A day with Zenoo
Your day, with the file already built.
Work arrives, already routed.
New applications and overnight hits sit in the right queue by type and risk, each with an owner and a due time.
Onboarding4 items, 1 at riskToday
Screening3 itemsToday
The context is already there.
Each item opens with its evidence, structure, documents and discussion, so nobody rebuilds the case.
Screening hitDate of birth differs by eleven yearsSuggested
Photo and passportVerified by your identity vendorVerified
Documents arrive without chasing.
Quiet customers were reminded through the client portal. What they upload is filed on their case.
Proof of addressReceived and filedVerified
Corporate documentsReminded this morningAwaiting client
Nothing breached unseen.
Each item was ticked off with a reason, or escalated with its context, before its deadline.
Screening hitCleared by Priya, reason keptDone
Attempted AI fraudEscalated to InvestigationsMoved
Product screens show fictional data.
Watch it work · 0:52
Your Inbox in under a minute. Most urgent first, with everything beside it.
Your Inbox in under a minute. Product screens show fictional data.
Where this fits
Every check you run, into one inbox.
Your providers send their results in. Zenoo organises them and puts what needs you in the Inbox. You deal with it, tick it off, and the next one comes in. Pick providers from the Marketplace, or bring your own.
Your checksFrom the Marketplace
My inbox0 done
- Screening hitViktor LindqvistDue 11:00
- Identity card is wrongSergei ValtrovToday
Zenoo suggests. You decide.
What auditors look for
What auditors ask of operations, and where it lives in Zenoo.
| What the rules ask | Where it lives in Zenoo |
|---|---|
| UK MLR 2017, regulation 19Apply your controls consistently, and show that they work. | Every case runs the same checks, routing rules send each item to the right queue, and approval stays locked until nothing is outstanding. |
| UK MLR 2017, regulation 28(11)Keep customer due diligence up to date. | Parties are re-screened when their checks run out, and changes land in the right queue with an owner. |
| UK MLR 2017, regulation 40Keep records of the checks and the reasons for each decision. | Every decision, reason and change is kept in the case history with who made it and when, and nothing can be edited or removed. |
Last reviewed 21 October 2026. Each source links to the official text. A summary to help you compare, not legal advice. Your MLRO sets the policy. Zenoo runs it and keeps the record.
Zenoo AI
Zenoo suggests. You decide.
Zenoo reads the evidence on every item and suggests the next step with its sources, so the team spends its time deciding, not gathering. A person makes every call.
The customer has not sent proof of address. Suggest you add a task to request it.case checks
This looks like a passport for the beneficial owner. Suggest you file it against his identity check.document, structure
Never clears a hitNever approves a caseNever passes a check
How Zenoo AI worksGetting live
What it takes from your team.
Your systems
How does it connect to what we have?
Send applications in through the API, or onboard customers through Zenoo's own journeys. Keep the data vendors you have, under your contracts, and add others from the Marketplace.
Browse the MarketplaceTime to live
How long until we are live?
Four to six weeks to production is typical, depending on your providers and systems. It starts with a demo on a case you bring, then a pilot on real cases.
How buying worksYour data
Where does our data live?
In the EU or US region, or on a dedicated UK tenant. Encrypted with AES-256 at rest and TLS 1.3 in transit. ISO 27001 certification is in progress.
Trust and securityQuestions
Questions operations teams ask.
Can work be routed to the right team automatically?
Yes. Routing rules send each new item to a queue by its type and risk, so most items arrive already assigned.
Can we see SLAs and what is at risk?
Yes. Every queue has its SLA, the inbox puts the most urgent first, and work at risk of missing its deadline is flagged.
How do escalations work?
Escalate to a reviewer, another team or the MLRO from the case. The discussion, tasks and evidence stay with the item.
Do we have to change our data vendors?
No. Zenoo works with the providers you already use, under your contracts, and you can add others from the Marketplace.
How long does it take to go live?
Four to six weeks to production is typical, depending on your providers and systems. See how buying works.
Does Zenoo clear items on its own?
No. Zenoo suggests the next step with its sources. A person makes every call, and both are on the record.
You
Tomorrow, your case
Bring us a case that went wrong.
We will run it through Zenoo while you watch: the evidence, the decision, and the record your MLRO would want to defend.
30 minutes. Your data. No slides.