Why this rating: explainable customer risk ratings in Compliance Hub

Click a customer's risk rating to see each part of the score, the facts behind it, how it changed over time, and who changed it and why.

30 Jun 2026News

Why this rating: explainable customer risk ratings in Compliance Hub

Three parts

A risk rating that nobody can explain is hard to defend. In Compliance Hub, every rating now explains itself.

From the chip to the facts

The risk chip in the case header shows the rating and which way it last moved. Click it to see each part of the score, its band and its share of the total. Open any part to see the facts behind it and how they add up.

Why this rating. A short film with fictional data.

History, with reasons

History shows the score over time and every change to it, with who made the change and why. If you disagree with a rating, you can change it, but you give a reason, and the reason goes on the record.

Why it matters

A risk-based approach only works if the firm can show how it reached each rating. Seeing the parts of the score, rather than one number, also makes it easier to spot when a rule is weighting the wrong thing.


Bring a customer whose rating you have had to defend. Book a demo and we will show it on your own case. 30 minutes. Your data. No slides.

You

Tomorrow, your case

Bring us a case that went wrong.

We will run it through Zenoo while you watch: the evidence, the decision, and the record your MLRO would want to defend.

30 minutes. Your data. No slides.