The Convert stage · KYC onboarding

Say yes faster. Prove every KYC decision.

Give the business on-brand onboarding that wins more customers, and give yourself a decision you can defend to a regulator years later. Held together, not traded off.

30 minutes. Your data. No slides.
A global auction house· A private bank· A fund administrator· A specialist lender· A watch maison· names on request
What it is

White-label onboarding on web, app, and WhatsApp, orchestrated verification across the vendors you already use, and one immutable trail under every decision. Compliance stops being the reason the customer left, and becomes the reason the business can say yes.

Why they chose it
“We used to keep clients waiting on a response from another time zone, and sometimes we lost the sale. Zenoo put control of the KYC process into the customer’s hands, automated the screening and gave our sales staff real-time feedback. It resolved a long-standing tension in our business, between meeting our obligations and giving our customers a luxury experience.
Managing Director and MLRO · global luxury diamond house · 8 years

What you can do today

Shipped, non-AI, running in production. On-brand onboarding, orchestrated verification, straight-through approval, and a trail you can pull in minutes.

Branded onboarding funnel: step-level drop-off
Convert · on-brand, minus the drop-off

Onboard on-brand, minus the drop-off

A white-label, mobile-first journey the customer finishes in minutes, carrying your brand rather than a third-party widget, with step-level analytics that find the exact point people leave. One diagnosis fixed a 50% document-selection drop-off, and onboarding dropout moves from an industry 70% (Fenergo) toward near zero.

See the journey builder
Orchestrated verification: checks running in parallel
Convert · verify once, ask once

Verify once, ask the customer once

Orchestrate the providers you already use behind one integration, run checks in parallel, and reuse a still-valid check instead of re-requesting it. 53 pre-integrated vendors, zero lock-in, so the customer is never asked for the same thing twice.

See the marketplace
Risk scoring: clean cases clear straight through
Manage · approve as fast as the risk allows

Approve as fast as the risk allows

Configurable risk scoring on the FATF four dimensions clears clean cases straight through against your rules, so only genuine exceptions reach a human, and every score traces back to the factors that produced it. Screening runs as one orchestrated vendor inside the flow, against the industry problem where 95% of alerts are false positives (Accenture, McKinsey, ACAMS).

See case management
Immutable trail: one-click regulator export
Prove · minutes, not weeks

Prove it later in minutes, not weeks

Every decision, override, and automated action is written to a write-once trail of 32 immutable event types with one-click regulator export, so you can pull a case from 14 months ago with the full trail in about 40 minutes.

See the audit trail

Under every step, a tamper-proof trail you export for a regulator in one click. Through every step, Zenoo Labs, human-in-the-loop. That is what having your back looks like.

The marketplace

Verify with the vendors you already trust.

Identity, documents, and biometrics orchestrated behind one integration. Genuinely agnostic, and a partner who helps you choose. No lock-in, ever.

See all integrations ›
Onfido
Jumio
Veriff
iProov
LSEG
Socure
Persona
Plaid
AU10TIX
Trulioo
Equifax
TransUnion
53
vendors behind one integration
240+
check types routed automatically
32
immutable event types on the trail
40 min
to reconstruct a 14-month-old case (platform benchmark)
Zenoo Labs · alpha with design partners

The case investigates itself, before your analyst opens it.

In alpha with design partners, we are testing AI that investigates the case before your analyst opens it. Ten specialised agents gather the evidence, cite it, and challenge their own conclusions, human-in-the-loop and opt-in. Early results show investigation moving from an industry benchmark of about 22 hours toward roughly 12 minutes.

AI investigates, humans decide.
Labs: ten-agent investigation, cited and challenged

Already live on Zenoo

Fund administrator

55 onboarding links created in a single week, 19 completed live in production.

Ask for a reference
Auction house

One onboarding workflow, its own brand, every jurisdiction it sells in.

Ask for a reference
Luxury diamond house

KYC put in the customer's hands, screening automated, sales given real-time feedback.

Ask for a reference
On naming customers

We do not publish our customers’ names. Their compliance stack is their security, and named references are shared privately on request, with the same discretion we would give you.

Questions

KYC onboarding with Zenoo, honestly.

Does Zenoo replace our existing identity verification vendors?

No. Zenoo orchestrates the vendors you already use behind one integration, so your existing provider relationships stay in place. You can also swap or add vendors through the marketplace at any point, with no lock-in on either side.

How long does it take to go live?

Enterprise production deployment typically runs 4 to 6 weeks (platform benchmark). We build your onboarding journey, configure your risk rules, and wire your existing providers during that period, then you go live on your own brand.

Can our compliance team change risk rules without raising a ticket?

Yes. Studio's Risk Model Editor gives compliance direct ownership of rules across the FATF four dimensions. You can test a proposed change against live cases and historical cases before anything reaches production, with version history and rollback included.

What does the audit trail cover?

Every decision, override, and automated action across 32 immutable event types, written with millisecond timestamps and a full evidence record. You can export a complete case trail in around 40 minutes (platform benchmark), without manual reconstruction.

What is Zenoo Labs and is it live?

Zenoo Labs is our AI research workbench, in alpha with design partners. It tests AI that investigates a case before an analyst opens it: 10 specialised agents gather evidence, cite it, and challenge their own conclusions. Human-in-the-loop and opt-in throughout. Early results show investigation time moving from an industry benchmark of around 22 hours toward roughly 12 minutes. It is not a shipped production feature; we would rather be clear about that.

Can you name your customers?

We do not publish customer names. Their compliance stack is their security, and we apply the same discretion we would apply to you. Named references are available privately, on request, after an initial conversation.

Say yes faster. Prove every KYC decision.

Bring your Monday inbox and your onboarding rules. We run your process live in thirty minutes.

30 minutes. Your data. No slides.