The Identity Crisis

In a market already overcrowded with vendors promising to out-innovate one another, a strange identity crisis has taken hold. Tools that were once comfortable being what they were built to be, laser-focused, locally relevant point solutions, are increasingly dressing up as full-stack platforms. Vendor marketing claims to reduce fraud single-handedly, deliver flawless user insight, streamline onboarding, and apparently divine a customer’s needs before the customer has even articulated them.

The result is noise. And for organisations trying to build trust, manage risk, and acquire users efficiently, we are hearing that it’s harder than ever to separate deep and directed capability from marketing hyperbole.

The Platform Impersonation Problem

The global digital identity space has matured, but it hasn’t grown up evenly. Some vendors have gone deep into specific regions, niches or verification types. Others have built broad orchestration layers with extensibility, governance, and real ecosystem thinking baked in.

Then you have the restless middle: point solutions that work well within a narrow band but feel compelled to pitch themselves as platforms. In practice, this tends to look like:

• Bundled features repackaged as “end-to-end systems”.
  A tool that checks a document or validates a phone number suddenly claims to offer holistic risk intelligence.
  
  
• Single-market strengths marketed as global capability.
  Regulatory nuance? Data access variance? Market fragility? These disappear in the sales deck.
  
  
• One-size-fits-all narratives.
  As if every business, in every sector, at every stage of the funnel, shares the same risk appetite, compliance constraints or user expectations.
  
  

It’s a branding exercise masquerading as innovation, and customers are increasingly calling it out.

Why This Matters More Than Most Vendors Admit

Identity, onboarding and fraud prevention aren’t domains where exaggeration is harmless.
The wrong tool can:

• Inflate onboarding costs
• Increase false positives
• Introduce compliance risk
• Damage user trust
• Create an illusion of security while failing to detect meaningful threats
  
  

When a point solution claims platform-level intelligence, it distorts how organisations think about their own risk architecture. Teams end up replacing modular, adaptive strategies with rigid vendor-led pathways. Instead of assembling what they truly need, they settle for whatever is bundled under the marketing umbrella.

For scale-ups, challenger banks, fintechs, mobility platforms, and any organisation racing to acquire users without compromising trust, this dynamic is particularly dangerous. They need accuracy, transparency and flexibility, not vendors auditioning for roles they can’t play.

The Real Definition of a Platform (And Why So Few Vendors Qualify)

A platform in this space isn’t simply a basket of verification checks. It is:

• A scalable, neutral orchestration layer that plugs into evolving market needs and risk profiles
• A governance engine that allows teams to adapt and experiment safely
• A marketplace of best-in-class capabilities, rather than a single vendor’s biased inventory
• A data and insight layer that doesn’t overpromise, but consistently informs decision-making
• A future-proof foundation, not a static product roadmap disguised as a platform
  
  

This is where genuine platforms thrive. They recognise that the identity and fraud ecosystem is too dynamic, too fragmented and too globally inconsistent for any one vendor to “solve it all.”

A platform coordinates the ecosystem; a point solution participates in it.

Confusing those roles is the fastest way to lose both clarity and trust.

Customers Aren’t Asking for Vendors To Be Everything

The irony is that most buyers aren’t craving a single vendor to answer all their questions before they’re asked. They’re asking for:

• Evidence over adjectives
• Repeatable performance over grand promises
• Market relevance over generic feature lists
• Adaptability over monolithic architecture
• Transparency over theatrics

The most sophisticated customers want a choice. They want control. They want orchestration. And they want vendors who understand that being genuinely excellent at one thing is far more valuable than pretending to be everything.