Zenoo is the complete onboarding package. We make it easier for your customers to open accounts, and for you to take control of the journey.
Experience
Journeys
Insight
Core
Review
Your front end is the face of your business. With Zenoo Experience, you have everything you need to make it shine, show off your branding and captivate your customers from the get go.
Our powerful tools and intuitive interface help you create an experience that’s fast, engaging and effective. Get ready to make your best first impression.
When you sign up new customers, industry regulations and the nature of your products determine what you need to collect and verify. But rules change, and that can be difficult to keep up with. That’s why Zenoo Journeys maps it all out and keeps you ahead of the game, without the need to write any code.
Map steps and paths in the customer journey
Drag and drop pages and fields
Define your own rules, criteria and back end systems
Import your favourite data services
Regardless of how stunning and well-designed your user interface is, if it's slow and buggy you will lose customers. That’s why Zenoo Core orchestrates the front end with your back end and data services, ensuring resilience, speed and scalability.
Run a secure customer experience
Seamlessly integrate your back end systems
Scale to meet your traffic demands
Identify potential problems before they happen
Apply different onboarding strategies to different customer categories, improving acceptance rates and boosting revenues while identifying fraudsters.Zenoo Review reduces waiting times by giving you outstanding tools to manage drop-offs and exceptions.
Single customer view
Queue and escalation tracking tools
A client outreach process for additional information
Configurable approval workflows
Automated task generation for KYC and AML reviews
Fully customisable MI reporting
Even with powerful tools and a polished interface, some customers will always fall away. You need to understand why, and take decisive action.
Zenoo Insights includes a collection of the world’s most advanced analytics, fully configurable to give you the real-time insights you need to optimize customer experiences.
Clear insights from user replays with Session Replays
How often users perform key actions with Events
Where and why users drop off in Funnels
Where your users click and how far they scroll with Heatmaps
How users move through the customer journey with Behaviour Flows
Would you like to explore how Zenoo can help your company? Then ask us your questions or book a demo so we can find out more about your project and demonstrate the power of Zenoo.
Schedule a demo
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