When Refintiv wanted to onboard a new customer, typically a company in a regulated industry such as wealth management, the process was far from fast and easy. Every new customer needed to connect to multiple APIs, which was costly and time consuming, and in some cases even a deal breaker.
Additionally, Refinitiv wanted to have better control over the frontend of the onboarding journeys, and improve the user experience. Before Zenoo, the digital onboarding process was often full of friction and frustration for end-users, which led to high abandonment rates. To make even the slightest change in the onboarding flow, Refinitiv needed to turn to its internal development team, which meant that the process was slow, cumbersome, and placing undue pressure on internal teams.
All these issues were impacting Refinitiv’s time to revenue and customer satisfaction. The company knew it needed to be more flexible in meeting its clients' needs. It just didn't know where to start.
First, we pre-integrated Refinitiv data sources and services into the Zenoo platform. After combining the Zenoo software and Refinitiv data, a unique white label onboarding solution with real-time checks was born. This gave Refinitiv the orchestration layer it was missing, a simplified way to connect customers to the API.
In addition, Refinitiv gained access to our no-code Design Studio. In the Studio, Refinitiv has full control over the frontend of the onboarding journey - without any need to code. Zenoo Studio comes with UI templates built on tested best practices, which means that Refinitiv’s clients now enjoy higher conversion rates. The solution also offers a pre-configured client lifecycle management capability, which reduces the manual work for internal teams and helps automate back-office operations.
KYC onboarding journeys are now automated, too, and end-customers are verified in real-time. For users, this means less friction and a better experience. For businesses, it means less time spent on manual reviews.
No more integration headaches, thanks to Zenoo’s orchestration platform
Quicker time to revenue for Refinitiv as well as its customers
Implementation time of only 6 months
Cost savings, thanks to automation of KYC processes
A seamless user experience and UI, built on tested best practices
Staying ahead of the competition, by being an early adopter of a no-code solution
We have applied 20-plus years’ experience gained in developing customer and third-party screening and related due diligence solutions for the world’s leading global banks into the design of our digital onboarding solution. That expertise has enabled us to create a powerful, low-code/no-code solution that meets the unique needs of fast-growing firms
Ease of implementation positively impacts time to revenue and time to market
Improved user experience means higher conversion rates and a stickier product
Early adopters of the no-code trend get ahead of the competition by being faster and more flexible
Strategy and user research
Seamless integration of Zenoo software products to Refinitiv architecture
Analytics, optimisation and testing
Design across multiple platforms
Would you like to explore how Zenoo can help your company? Then ask us your questions or book a demo so we can find out more about your project and demonstrate the power of Zenoo.Schedule a demo