Your questions, answered.

Got a question? Great, you’re in the right place. And if you can't find the information you're looking for, then please don't hesitate to get in touch.

What data sources does Zenoo use to verify end users?

We will use your own data sources and services, and pre-integrate them into our platform for you.

Which onboarding journeys are already powered by Zenoo?

We provide our proprietary technology to industry leaders such as Refinitiv, TransUnion, GBG, and many more. They resell our platform to their customers, which include NASA, Sotheby's, Tilney, The World Bank, and a whole host of other household names. Read more about it here.

Where is the personal information of end users stored?

Personal end-user data is stored for a limited period in Kafka streams. This period is configurable, with a maximum storage time of 48 hours.

How long does it take to build a new journey in the Studio?

When you use our pre-built templates, it takes only a couple of minutes. And if you build your onboarding journey from scratch in our no-code Studio, even the most complex flows shouldn't take more than half an hour. Plus, the actual deployment process only takes a matter of seconds. You can find out more about the Studio here.

What is the typical timescale for end-to-end deployment?

The usual time to market for a white-label solution is somewhere between 8 and 12 weeks. This timeline always depends on the level of customisation that’s needed.

What tech infrastructure is the platform built on?

We rely on the latest technologies such as Kafka, Java 11, React, and Node.js. Read more about the tech we use here.

What is the pricing model?

Zenoo is a SaaS platform and comes in several packages. This gives you the flexibility to choose exactly what you need. Find out more about the pricing model here.

Can we connect third party services to Zenoo?

Of course, our platform is built with extensibility in mind. We’ve even developed an internal framework that allows us to easily connect to third-party services such as IDV, Biometrics, Open banking, and many similar solutions.

Didn't find your question here? 

Would you like to explore how Zenoo can help your company? Then ask us your questions or book a demo so we can find out more about your project and demonstrate the power of Zenoo.

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