Zenoo CLM

Slash the time it takes to process applications with a suite of powerful tools at your fingertips.

With Zenoo CLM, you can optimise the exception handling process. Review data and resolve issues faster than ever so you can accelerate to revenue.

Quick fire decision
making

Being on the ball to assist and resolve applications keeps customers happy and your journey more efficient.

360 customer view

A simple to use summary block collates all the information gathered with full audit trails from verification providers.

Know the risk

Get a customer risk score at-a-glance based on attributes that you weight and define.

AI powered predictions

Configure machine learning without the need to code to predict the probability of fraud and other negative outcomes.

Control
the flow

Customise your workflows with how, what and when you review. Configure every step so that your customers get rapid answers and your team gets the tools they need to manage every journey better.

Fully customisable workflows

Allocate, delegate and escalate applications automatically to the right teams at the right time, tailored to your rules and logic.

Dynamic actions

Create and display dynamic actions for your team so they can recommend a defined course of action for customers based on your strategy.

Automated client outreach

Cut out the bottleneck of requesting more information. Send links automatically to customers so they can upload additional documents and details, then review and verify them within seconds.

Power your
process

Have your review process fire on all cylinders with a powerful suite of reporting tools that help you to rapidly understand and act on your data.

Report builder - An intuitive but detailed analytics tool to group, filter and summarise your data in your chosen format.

Dashboards - Customise how your data is summarised and present multiple reports side by side for speedy decision making and reviews.

Get notified - Receive handy pings that keep you in the know about the metrics you care about most, without having to run manual reports.